Date: Sun, 17 Oct 2004 13:03:19 -0700
To: <nick@nirvanafreak.com>
Subject: FM31009 - Your recent email to eBay's Trust and Safety Department   (KMM136580314V43360L0KM)
From: eBay Customer Support <rswebhelp@ebay.com>
Reply-To: eBay Customer Support <rswebhelp@ebay.com>
MIME-Version: 1.0
Content-Type: text/plain; charset = "us-ascii"
Content-Transfer-Encoding: 7bit
Message-ID: <auto-000051320252@smf-klm-01.corp.ebay.com>

Hello,

Thank you for contacting eBay to make a report about item # 3833515447. 
In order to allow us to review your report and provide you with 
assistance as quickly as possible, we are sending you this response 
based on the item number and payment information you submitted.

We have investigated your report. At this time, the seller you reported 
is no longer a registered user. This occurs when a user cancels his or 
her membership or the membership is suspended. Once a membership is 
cancelled or suspended, the user is unable to bid, sell, or leave or 
receive feedback on the eBay site. Due to privacy concerns, I am not at 
liberty to discuss specific details of any action taken. I hope you 
understand this position and that it assures you that your personal 
account history will always remain private.

Based on the information you submitted, we encourage you review the 
steps outlined below. More information on these, as well as other 
options available to you can be found on the "Buyer Protection Program" 
Help page at:

http://pages.ebay.com/help/confidence/isgw-fraud-protection.html

Please consider the following if you have not done so already:

Contact PayPal - PayPal provides a number of services to eBay members 
who have purchased an item that was not received or was misrepresented. 
More information on the services provided by PayPal can be found at the 
following address:

 https://www.paypal.com/cgi-bin/webscr?cmd=_pbp-info-outside

File a complaint with the Internet Fraud Complaint Center (IFCC) - The 
IFCC is partnership between the Federal Bureau of Investigation and the 
National White Collar Crime Center.  The IFCC will review and evaluate 
complaints and refer information to the appropriate local, state, or 
federal agency. Every complaint that is referred by the IFCC is sent to 
one or more law enforcement or regulatory agencies that have 
jurisdiction over that matter. You can file a complaint with the IFCC 
at:

http://www.ifccfbi.gov/index.asp

Contact law enforcement - Contact law enforcement in your area as well 
as the area where the seller resides. To find the name of a law 
enforcement officer that can help you, please refer to the following 
address:

http://www.usacops.com

If a detective is assigned to your case, please ask him or her to 
contact us. We will cooperate with all law enforcement investigations. 
Law enforcement can contact us by using the "report information to eBay"
link on the following page:

http://pages.ebay.com/help/confidence/isgw-fraud-ebays-role.html

Review the eBay buyer protection program - Through the eBay buyer 
protection program, you may be eligible to receive partial reimbursement
(up to $200.00 less $25.00 to cover processing costs) by filing a 
Protection Claim with eBay.

If you are unable to resolve the transaction after pursuing the options 
provided above, you can file a protection claim by filling out the claim
form at the address provided below and mailing it to eBay Claims 
Administration. Please be aware that the claim must be postmarked within
90 days from the end of the listing.

 http://pages.ebay.com/help/community/frs-claimform.html

Be sure to include all of the following:

1. A completed, signed claim form
2. Proof of Payment; i.e. a copy of the cancelled check, money order, 
cashiers check, etc.
3. Appraisal or proof of authenticity based on an independent 
authenticator`s physical inspection. (Required on Misrepresentation 
Claims.)

Once you have the above information compiled, please send it to:

Fax:
(877) 814 - 3953

Mail:
Fraud Protection Program
Attn:  Claims Administration Dept.
P.o.Box 188
Draper, Utah 84020

All faxed claims will be assigned to a claims adjuster within 21 days. 
For mailed claims, please allow 45 days for a claims adjuster to be 
assigned. Once a claims adjuster has been assigned, you will be 
contacted. At that time, you can contact your adjuster with any specific
questions you may have related to your claim.

If there are issues not addressed by this message that you would like us
to review, please respond by using the reply function of your email 
program. In the event that you respond, we ask that you include any 
additional information related to the transaction that was not provided 
in your original message, including the seller`s User ID, item details, 
and any steps you have taken to resolve this situation. When making your
report, keep in mind that eBay acts as a venue for buyers and sellers to
meet. Although we are able to sanction accounts that violate our 
policies and suggest options to help you resolve your transaction, we 
are unable to take action on a member`s behalf. This includes contacting
a member directly to ask about the status of an item or taking action to
force a member to live up to his or her obligation.

Thank you once again for contacting eBay.

Regards,

eBay SafeHarbor Department


Original Message Follows:

------------------------------------------------------------------------
--
From:  <nick@nirvanafreak.com>
To:      eBay Customer Support <rswebhelp@ebay.com>
Subject: FR%C00174 You  paid but didn't receive the item [#US US +00 $US
?01 -00]

[ Please read the attached note ]

Form Message %00001% 091103
Subject:		FR%C00174 You  paid but didn't receive the item [#US US +00 
$US ?01 -00]

User Feedback:		38
User State:		?01

Browser Info:		Mozilla/5.0 (X11; U; SlackWare 8.0 Linux i686; http://www.nirvanafreak.net

Report problems with other eBay members > Problems with sellers > You  
paid but didn't receive the item; 209.210.141.229;

Reporting member: garbagepal789 38 
Member being reported: dutypaid 14673 
Buyer Status: 1

Item number: 3833515447; US !42383! 121198

Payment Method: PayPal
Date of Payment: 08/16/04
Dispute Resolution: None used
Seller Contact: No-The seller does not answer

Customer concern: This user is no longer registered user and he has 
since disconnected his phone number. I have tried contacting him a 
couple times by e-mail put has never replied back.